Policies

Shipping Policy:

• DMH will not issue shipping credits for customers who pay multiple shipping charges, even if packages arrive together. We will issue credits for orders made in the same day, as long as the shipping label has not been printed. 
• Customers must SEND A EMAIL for a shipping credit . It will not be automatically reimbursed.

Return Policy

***ALL returns will be processed for CREDIT only, exchanges are not available***

• Make sure to get approval for your return by emailing druziesandmoorehandmade@gmail.com about the item(s) you wish to return. 
• If the item you are requesting to return is damaged, provide CREATE A CLAIM WITH USPS ONLINE.
• ALL ITEMS ARE FINAL SALE
• DMH has the right to deny a return and mail back to customer.

***Once your shipping label has been printed, we cannot cancel or refund your order. Please reach out to us for additional assistance so we can discuss options***

Missing Items/Orders:

If you reveive an order and items are missing from your order, please send an eamil to DRUZIESANDMOOREHANDMADE@gmail.com with the order number and the item(s) that you are missing. We will do our best to help out in any way we can and resolve the issue, if you receive tracking that shows that your order was delivered, but you did not receive it, we will first advise you to file a claim with USPS, If your package was damaged in transit,a claim needs to be filed with USPS. Please note that if your order was shipped PRIORITY, there is insurace on your package UP TO $100

If a package goes missing at the fault of USPS a claim needs to be filed with USPS
**DMH cannot be held responisble.**